What the class is not:
- Death by PowerPoint
- Boring
- Forgettable
- Clogging your file cabinet with never-to-be-referenced workbooks
What the class is:
- Interactive
- Fun
- Thought Provoking
- Life-changing
According to the United States Bureau of Labor, approximately 80% of the workforce is in one branch the service sector. And, if your company is in the business of serving customers, you generally have competition. Our world-class customer service class is here to help build the best service experience for your clients and differentiate your business from competitors.
Classes last for about seven hours including a working lunch that allows your employees to apply their learning to a real live service evaluation. Your customer service team will laugh, perhaps shed a tear or two, and greatly appreciate the investment that you’ve made in them. It’s all about delighting customers and driving lifetime client value.
Topics covered in this course include leadership, empathy, overcoming objections, and delivering consistent, high-quality service that builds advocates for your business.
Please contact us if you’d like to learn more about how we can help your company deliver its service proposition.
